FAQ's
For more information about our custom community solution call 1-888-554-3538.
I'm new at this, what is an online community?
In general, an online community is a place where people with common interests meet to interact. While there are several different kinds of communities, most allow members to create profiles, message other members and participate in discussion forums.
Is an online community right for my business?
40 million people actively use online communities. Every day they look for people, resources and information that can help with everything from starting a business, to bicycling, to getting a loan. Imagine what you could do with your own community focused around the needs of your audience. By personalizing your customer's experience you'll build stronger relationships with your customers, sell more of your products or services, and potentially save millions of marketing dollars.
How can PartnerUp help?
The same technology that powers the PartnerUp community is now available for private use. We give you everything you need and we help you build your own online community in less than 30 days.
Why should I use PartnerUp's solution?
PartnerUp's licensed solution is an affordable end-to-end marketing engine that allows you to harness the power of community. Advertising, research, reporting and community monitoring technology are fully integrated.
Licensed solution? What does that mean?
PartnerUp's community solution is a turn-key technology that is delivered as a service. Service options are flexible, contact a PartnerUp sales representative for more information.
Can I customize my community?
Everything about our solution is modular and customizable. Add your own design scheme and tailor functionality to your audience's needs.
Can I advertise on my community?
Yes. You control all advertising inventory on your custom community. Target members based on user behavior and profile data like industry, location and experience-level to maximize the effectiveness of your campaign. View the performance of your advertising campaign in real-time through an online reporting dashboard.
What kind of research can I conduct?
Our research platform allows you to send custom surveys to your community members instantly. Utilize advanced technology to select respondents by criteria provided in their profiles. Log in to your reporting dashboard to review results by audience demographic.
How does your solution help me improve customer service?
An online community allows you to address customer concerns in real time. You can also integrate existing customer data with new insight gathered from behavioral and profile data to get a better view of your customer's needs. Personalize and customize their online shopping experience, or improve service at your brick and mortar locations.
How do I monitor and manage my community?
Use your customer control panel to monitor conversation and flag inappropriate comments for immediate removal. If you prefer not to handle this internally, our team of experts can also provide you with moderation and management services for a nominal additional fee.
How much does it cost?
Pricing varies depending on the level of customization you require and we have a solution to fit most budgets. To request more info contact a PartnerUp sales representative or call 1-888-554-3538 for immediate assistance.
Do I have to host it?
No. PartnerUp provides all of the hosting and infrastructure you need to get your community up and running as quick as possible. We monitor your community 24/7 to ensure that it is up and properly functioning. Our online community solution was designed to have no internal IT impact on your organization, although we're happy to work with your IT folks if you desire.
How long does it take to get my community started?
Less than 30 days.
Do you provide any additional community consultation?
Yes. The experts at PartnerUp have years of community-building experience that can help you with everything from acquiring new members to crafting the perfect survey. Contact a sales representative for more information.